Política de frete

Shipping Policy

At DANIEL OLIVEIRA, we aim to process and deliver your order as quickly, securely, and reliably as possible.

DANIEL OLIVEIRA is operated by Daniel de Oliveira Lana Castro.

This Shipping Policy does not affect any statutory consumer rights available under applicable law.

Shipping Destinations

DANIEL OLIVEIRA ships to selected destinations displayed as available during checkout.

Available shipping destinations may vary depending on the customer’s delivery address, product availability, carrier coverage, customs restrictions, and the shipping options available at checkout.

If a destination is not available during checkout, we are currently unable to ship orders to that location.

Order Processing Time

Orders are normally processed within 0 to 2 business days after the order has been successfully placed and payment has been confirmed.

Orders placed before 11:00 PM, Madrid time, may begin processing on the same business day. Orders placed after this cut-off time may begin processing on the following business day.

Business days generally exclude weekends, public holidays, and exceptional closure periods.

During promotional periods, high-demand seasons, carrier disruptions, or circumstances outside our reasonable control, order processing may take longer.

Delivery Time

Once an order has been processed and shipped, the estimated transit time is normally 1 to 7 business days, depending on the destination, selected shipping method, and carrier.

The total estimated delivery time, including processing and transit, is approximately 1 to 9 business days.

Delivery estimates are provided for guidance and are not guaranteed unless expressly confirmed during checkout.

Delivery times may be affected by:

  • The selected carrier and shipping method;

  • The delivery destination;

  • Local delivery conditions;

  • Public holidays;

  • Customs inspections and import procedures;

  • Incorrect or incomplete delivery information;

  • Weather events, strikes, or other circumstances outside our reasonable control.

Where required by applicable law, orders will be delivered within the applicable legal delivery period unless a different delivery period has been agreed with the customer.

Shipping Costs

Shipping costs are calculated during checkout based on the delivery destination and selected shipping method.

All applicable shipping charges will be displayed before the customer completes the order.

Where a free-shipping promotion is available, its applicable conditions, restrictions, or minimum order requirements will be displayed on our website or during checkout.

Customers will not be charged shipping costs or additional delivery charges that were not disclosed before completing the purchase.

Customs, Duties, and Taxes

Customs duties, import taxes, VAT, handling charges, or other local fees may apply depending on the destination and applicable regulations.

Where these charges are collected or included during checkout, this will be clearly displayed before the order is completed.

Where customs duties, import taxes, or local charges are not included during checkout, they may be collected directly by customs authorities, carriers, or local delivery providers.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Customs inspections and procedures may also affect the estimated delivery time.

Tracking Information

Once an order has been shipped, the customer will normally receive a shipping confirmation email containing a tracking number and, where available, a link to follow the delivery.

Tracking information may take some time to become available after the package has been handed to the carrier.

The absence of an immediate tracking update does not necessarily mean that the package has not been shipped.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

DANIEL OLIVEIRA is not responsible for failed deliveries, delays, returned packages, or additional costs caused by incorrect or incomplete delivery information supplied by the customer.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible:

Email: larasillva9692@gmail.com

We cannot guarantee that an address can be changed after an order has been processed, packed, or shipped.

Failed, Refused, or Unclaimed Deliveries

If an order is returned because it was refused, unclaimed, or sent to an incorrect or incomplete address provided by the customer, we will contact the customer to arrange the next steps.

Additional shipping charges may apply if the order needs to be sent again.

Any refund relating to a refused, unclaimed, or undeliverable package will be handled in accordance with applicable law and our Refund and Return Policy.

Lost, Delayed, or Damaged Packages

If an order is significantly delayed, appears to be lost, or arrives damaged, please contact us at:

Email: larasillva9692@gmail.com

Please provide your order number and, where applicable, clear photographs of the package, shipping label, and damaged product.

We will review the matter and contact the carrier where necessary to help resolve the issue in accordance with our policies and applicable consumer protection laws.

Risk During Delivery

DANIEL OLIVEIRA remains responsible for the order while it is being transported by a carrier selected or contracted by us, subject to applicable consumer protection laws.

The customer should inspect the package upon delivery and report any visible damage or missing items as soon as reasonably possible.

Order Changes and Cancellations

To request a change or cancellation, please contact us as soon as possible:

Email: larasillva9692@gmail.com

We cannot guarantee that an order can be changed or cancelled after it has been processed, packed, or shipped.

Any statutory right to cancel, return, or request a refund remains subject to our Refund and Return Policy and applicable consumer protection legislation.

Contact Us

For questions regarding shipping, tracking, delivery, or an existing order, please contact us:

DANIEL OLIVEIRA
Operated by: Daniel de Oliveira Lana Castro
Registered Business Address: Calle de Honduras 14, 28016 Madrid, Madrid Province, Spain
Email: larasillva9692@gmail.com